Questions
How long dose it take for my order to reach me?
Your order will be delivered within 3 working days during non-peak period. In the event of high volume orders, your items will be delivered a week from date of purchase.
Can I make changes to my order?
Since we process your order(s) immediately after making payment and confirmation, you contact us via +65 93470215 to change you order.
Can I exchange or return my item?
Unless your item is found to be damaged, or if the wrong product has been delivered, we do not allow returns or exchanges. Please contact us at info@medipro.sg with your order number and pictures of the damaged item for auditing purposes.
How can I get a refund?
We will review refund requests on a case-by-case basis. You may request for a refund by sending an email to us at info@medipro.sg if it is due to:
- Delay in delivery by events outside our control
- Items are damaged upon receiving
- Wrong items received
- Product seal is broken